Ignite Challenge Refund and Guarantee Terms

These Refund and Guarantee Terms (the "Guarantee") apply only to the purchase of a seat in the Ignite Challenge (the "Challenge") for US$37, run by XAgency AI Inc. DBA Cloud37 AI ("Cloud37", "we", "us").

Our Terms of Use state that fees are non-refundable. For the Challenge seat only, this Guarantee is the single exception. Everything else in the Terms of Use and our Privacy Policy still applies.

If you meet every condition in Section 3 and you still don't leave the Challenge with your lever and new ways to grow your revenue, we will refund the US$37 you paid for your seat.

To qualify, you must meet all of these conditions. If you miss any one of them, the Guarantee does not apply.

1. Complete the Day 1 Prep in full before Day 1 starts at 10am EST on Wednesday, November 25, 2026, using real information about your own business.
2. Attend all 3 live sessions, start to finish: Wednesday, November 25, Thursday, November 26 and Friday, November 27, 2026, each starting at 10am EST. Joining late, leaving early or missing a session means the Guarantee does not apply. Watching a replay does not count as attending.
3. Complete every exercise and every evening task in your Challenge portal, fully and by its deadline (before midnight EST on the day it is set). Blank, partial or placeholder answers do not count.
4. Finish your Growth Blueprint, with every part of it filled in by the end of Day 3.
5. Ask in time and in the right way, as set out in Section 4.

1. Email hello@cloud37.ai from the email address you used to buy your seat, with the subject line "Ignite Refund Request".
2. Send it within 7 days after Day 3, so no later than 11:59pm EST on Friday, December 4, 2026. Requests after that time will not be accepted.
3. Tell us why you did not leave with your lever and new ways to grow your revenue.

Every request is checked against our records before a refund is approved. This includes your live session attendance (the join and leave times recorded by Zoom), your Day 1 Prep, every exercise and evening task in your portal, and your Growth Blueprint.

We decide whether each condition has been met based on these records. We will reply to you by email with our decision. If your request is approved, we refund the US$37 to the payment method you used to buy your seat.

• Anything other than your US$37 Challenge seat, including one-on-one work with Jeff, any build or service from our team, Cloud37 subscriptions, credits, and the Blueprint Service described in the Terms of Use.
• Requests where any information you gave us is false, copied or not about your own business.
• More than one refund per person or business.

The Challenge is education and guidance. Your results depend on your business, your effort and your market. We do not promise any amount of revenue or any other result. The Guarantee covers the price of your seat only.

We may update these terms before a Challenge starts by posting the new version on this page. The version in place when you bought your seat applies to your purchase. These terms are governed by the laws of British Columbia, as set out in the Terms of Use.

Questions about these terms: hello@cloud37.ai.